Refund Policy

Chaanbeen is a subscription service operated by a sole proprietorship registered in India. This page explains when and how you can get your money back.

The short version

First seven days: full refund, no questions asked, unless you have already used more than two evaluations. Email us and it is done.
After seven days: no refund on the current month or billing cycle. You can cancel at any time to stop the next renewal.
Annual plans: same seven-day, two-evaluation window. After that, the remaining months are non-refundable but the subscription runs to the end of the paid period.
Overage purchases (extra evaluations at ₹149 each): final sale, no refund, because the evaluation runs immediately and we incur the compute cost right away.
No hidden fees. The subscription price on the pricing page, the ₹149 overage charge, and GST where applicable are the only amounts Chaanbeen will ever charge you. No setup fee, no activation fee, no "convenience" fee, no surprise upgrade charges.

You do not lose your consumer rights. Nothing here takes away any statutory right under the Consumer Protection Act 2019 or any other Indian law.

Details

1. Seven-day window

You are eligible for a full refund of your most recent subscription payment if all of the following are true:

You request it within seven calendar days of the payment date.
You have consumed no more than two evaluations on the subscription in that period.
You are the account holder and the payment was made from your own Razorpay-linked instrument.

Same-user cache hits (an evaluation returned from your own 30-day cache) do not count toward the two-evaluation limit, because no new processing was performed.

2. Outside the seven-day window

After day seven, the month (for monthly plans) or the current billing cycle (for annual plans) is non-refundable. You can cancel future renewals at any time from your account settings; your access continues until the end of the paid period.

3. Overage purchases

Overage evaluations (₹149 per additional evaluation above your monthly quota) are non-refundable. We start the scrape and LLM processing as soon as the purchase is confirmed; by the time you receive the report the cost has already been incurred.

If an overage evaluation fails because of our error and no usable report is delivered, we credit one evaluation back to your quota (or refund the ₹149 if you prefer). See §6 "Failed evaluations."

4. Downgrades and upgrades

Upgrade mid-cycle: you pay the prorated difference; no refund is created.
Downgrade mid-cycle: the change takes effect at the next renewal. We do not prorate downward refunds.
Cancel mid-cycle: no refund on the current month or cycle; access continues until the paid period ends.

5. How to request a refund

Email hello@chaanbeen.in with:

The email address on your Chaanbeen account.
The Razorpay payment ID (visible in your Chaanbeen billing page or in the payment confirmation email).
One line on why. A reason helps us improve, but the seven-day/two-evaluation window does not require justification.

We will confirm receipt within two working days, review, and issue approved refunds within seven working days of approval. Refunds are sent through Razorpay back to the original payment instrument. Bank posting times vary by card issuer or UPI provider, typically three to ten working days after we issue the refund.

6. Failed evaluations

If an evaluation returns with a platform error (our scrapers failed, the LLM errored out, or the report is empty or malformed), we automatically credit the evaluation back to your quota and log the event. You do not need to request this for standard failures.

If an overage evaluation failed, you may choose either:

A one-evaluation quota credit (usually preferred), or
A refund of the ₹149 overage charge.

We do not credit evaluations that succeeded but returned findings you disagree with — Chaanbeen reports on what public records say, and we cannot refund dissatisfaction with source data.

7. Fraud and abuse

We may deny a refund or claw back a previous refund if we reasonably believe the account was used to defraud us or a third party, including:

Signing up, consuming evaluations, refunding, and repeating.
Chargebacks initiated without first contacting us.
Using a stolen payment instrument.

Denials are documented in our admin audit log. You can appeal via the grievance process below.

8. Chargebacks

Please email us before filing a chargeback with your bank. Most disputes are resolvable in one email. A chargeback creates friction on both sides — fees for us, a frozen account for you during the investigation — so starting with email usually gets you your money back faster. If we cannot resolve your concern, the grievance process gives you a documented escalation path.

9. Changes to this policy

We may update this policy. We will:

Increment the version number.
Publish the new version at chaanbeen.in/refund.
Email active subscribers at least fifteen days before any change that reduces your refund rights.
Honour the previous version for payments made before the change took effect.

10. Grievance escalation

If we reject a refund and you believe our decision is wrong, email grievance@chaanbeen.in. The grievance officer will review within thirty days and reply with a decision in writing. If you remain unsatisfied, Indian consumer forums under the Consumer Protection Act 2019 are available to you without giving up any statutory right.

11. Contact

General refund queries: hello@chaanbeen.in Grievance escalation: grievance@chaanbeen.in Response SLA: two working days for initial acknowledgement.

This policy is governed by the laws of India. Any dispute arising from it is subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.